CUSTOMER SERVICE AND HELP DESK
Your HIPAA-compliant communications leader, Irevenuebilling, can help you begin and expedite your clinical trial recruitment and retention programmes with its clinical trial expertise and contact centre skills. You may have complete control over your recruiting and monitoring activities around-the-clock with our completely redundant study management system, which is available at our centralised recruitment centre.
Our Potentials:
- For direct-to-patient advertising efforts, toll-free numbers
- For patient recruiting, pre-screening, and retention initiatives, healthcare operators
- Seven days a week, healthcare professionals answer live calls.
- Effective and timely automatic response systems available around-the-clock
- Scheduling appointments and providing site support programmes
- Outstanding data management reporting and tracking systems
- Staffed and overseen by medical professionals with experience in research trials
- Internet-based screening features
Integrated Solutions for Recruiting and Reporting
A single call centre can assist in identifying difficulties (protocol problems, research protocol adherence, enrollment challenges, etc.) that impact all sites.
- Centralized recruiting, reporting and site monitoring
- Protocol compliance
- Outbound intervention services to improve compliance and retention
- Script development and IRB approval
- Dietary guidance during clinical trials
- Pre-screening automatically for fundamental objective data
- Decrease in screen failure rates at locations as a result of call centre preliminary screening
- Outcomes: The customer can save a significant amount of money by using the call center’s data collection to give information regarding protocol design concerns, recruitment strategies, etc.
How We Works
- Irevenuebilling uses a combination of recruiting professionals and study-specific recruitment criteria to evaluate potential participants for entrance into our customers’ studies because we understand how important it is to find and retain clinical trial volunteers.
- Healthcare experts with training in recruitment for clinical trials and hands-on expertise in trial management make up our clinical trial specialists. Our clients are able to concentrate on trial management thanks to our revenuebilling centralised recruitment process. In order to generate patient interest in certain clinical trials, recruitment specialists and other Academic Network professionals collaborate with our customers to produce campaigns that are properly focused.
- A (specialist? or distinct?) toll-free number to the Irevenuebilling call centre is part of these promos. Our recruitment specialists efficiently identify potential participants for enrollment, weed out those who are inappropriate, and compile a database of those who don’t meet the requirements for one study but might be appropriate for the client’s subsequent research using the inclusion/exclusion criteria created especially for that trial.